Meet Our Customer Success Agent: Alcmena Curiteanu
Started as a Google My Business optimization specialist, where I had to proofread GMB posts, optimize the listing, optimize the GMB site, photos, and many more tasks. Three months later, I was promoted and became in charge of the GMB Department Support box (including invoices, renewing, technical tickets, technical audits, reporting, and having regular calls with our clients). The role taught me how to juggle multiple tasks across multiple departments. I learned a lot, and help me get to the root of our services and Web20 mission. I am now part of the Customer Success department and couldn’t be happier.
Professional Bio (3-5 sentences):
I am a self-taught marketer with 7 Years of experience. I enjoy growing and achieving goals, creating and developing new products, training, and workflows. When offline, you will most likely find me in the woods with my dogs, gym, or at a meditation class.
How long have you worked with Web 20?
I joined Web20 Ranker 2 years ago, in December.
What does your job entail?
I am completing campaign recommendations, joining on calls with marketing agencies owners, and going through our services, we call it a demo call, but in fact, it is more like a discovery call where we can get to have a free call about what we do, what they should expect, how we work and expectations. We are a team of professionals, and that is why I am so confident about our products. I also assist in developing new products and strategies and many other tasks that come along with new projects.
What do you like most about your job?
At the moment, I believe that being able to send the best SEO recommendation, campaign-wise, is one of the biggest rewarding aspects of my role. I know how frustrating and confusing it can get, and I believe that having such a service is great for us and our audience. Some people do not know what to choose just because our portfolio is so large and we have so many services and having someone analyze your business and recommend the same specific services is bliss.
What motivates you to wake up and go to work?
I have plenty of personal goals, and these are the aspects that motivate me to wake up and go to work. From a great career perspective to connecting with people with a great mindset, great compensation, and an ethical working environment are just some of the things that motivate me to show up every day.
How has Web 20 helped you in your career development?
Web20 Ranker was just great at validating my skills and potential. I was always a customer-oriented person; however, here, I learned to create a balance of customer support with technical SEO. Both aspects are things I enjoy doing, and I think that Web20 helped me improve my technical skills but managerial skills as well.
If you could switch your job with anyone else within Web 20, whose job would you want?
Um, this is a question that I should’ve been asked when I was still in the GBP department so that I could answer that I would love to be part of the Customer Success department. Now that I am here, I don’t think I want to switch jobs with anyone else.
What advice do you have for prospective Web 20 candidates?
Take your time, trust the process, and attend the training we organize every week. You will learn more than you can imagine.
What drew you to Web 20 originally? And how has Web 20 changed since?
When I joined Web20, my team leader and I were part of the team. Then we got another member – 1 month later- just the 3 of us. We were closely working with another team member that used to set up the campaigns. Now, that department has little over 10 members, and the GBP department extended so much that I believe there are over 30 team members in there. Of course, the algorithm changed, the processes have changed, audits and reports changed as well, and yes, we needed additional team members.
I also remember not having a Customer Success department which we now do, and hopefully, we will be able to expand it as well. Who knows where we will be one year from now?
What have you gained from working at Web 20?
I learned how to become a great campaign manager and quickly transition from one business profile to another, as our clients are obviously different. I learned how to treat better the B2B business environment as well as B2C, and that is a very important value for me.
What do you like to do when you aren’t working?
Well, I have lots of activities that I do, but my top 3 favorite activities are:
- Gym & Yoga
- Spending time with my 4 dogs
- Spending time with my mom in our greenhouse, where we plant vegetables and other stuff
- I would also say sailing, but I do not have a skipper license to go whenever I want so we will skip this.
One quote you live by
“One of the most underrated secrets to success is to start before you are ready.”
How do you define success?
Hard work and always be ready for the ups and downs. It can take years to have it and seconds to lose it, just like trust.
What has been your favorite project at Web 20?
Launching the new GBP Monthly campaigns. It’s been a roller coaster, but I was so happy with the new products, and I had and still have so much faith in the strategy that the merge was worth every second.
What is your greatest fear?
It is this thing called Phrenophobia. It is when you have anxiety about getting anxious, for fear of “going crazy.” It’s the fear that you’ll lose control of yourself and never be the same again.
Where is your favorite place to be?
At the top of Holywood Hills, LA. I was at this house a few times, and it was just at the top of the hills and breathtaking.
What’s the weirdest job you’ve ever had?
I had an internship in San Diego. This happened almost 10 years ago. the program got me switching the departments of a 5 diamonds hotel, and I was a pool attendant for a month. I was just sitting there, making lemonade. I was so happy when I switched the department one month later.
What would you do (for a career) if you weren’t doing this?
I would have been a makeup artist.
If you could choose anyone, who would you pick as your mentor?
Uhm, besides Bucky, I think it will be Niki.
If you could learn to do anything, what would it be?
I would love to study crystals and basically become a crystallographer.
What are 3 words you’d use to describe Web 20?
Open-minded, professional, and customer-oriented.
What is something you learned in the last week?
Customer Success wise – I learned to improve our current recommendations and automate large big data sheets we create for our largest clients.
I am also into PPC, and I just learned how to have a better perspective on a campaign. Still training and working on it, but I am getting there.