Customer Success Liaison: Erika Cullison

Meet Our Customer Success Liaison: Erika Cullison


Professional Bio (3-5 sentences):

I have always been a little more into the technical side of things than most people. I have on-page and local SEO experience. I love being hands-on and diving into problems to find a solution.

How long have you worked with Web 20?

4 Years, Starting September 2018

What does your job entail?

I assist with cancellations/refunds, campaign recommendations, audit Agency Partnership Program applicants, and create/send APP coupons. Agency Partner Liaison for one of our APP clients

What do you like most about your job?

Every day is something new. There are never two days that are exactly alike. I like being about to audit campaigns or customer sales and giving the customer great feedback!

What motivates you to wake up and go to work?

LIFE in general. Life is way too short to be anything but motivated. Believe in yourself, and live every day to the fullest.

How has Web 20 helped you in your career development?

Absolutely, there are always new strategies and trainings available to be able to expand my knowledge.

If you could switch your job with anyone else within Web 20, whose job would you want?

After about three years on the GBP team, I recently got promoted to where I am currently. As much as I loved it, I was not upset about the switch and truly enjoy being more hands-on and getting on a more personal level with clients. But if I had to choose, I’d say maybe Sophie, specifically something in marketing or automation.

What advice do you have for prospective Web 20 candidates?

One day at a time. Time management. Do not overload yourself with work. If you’re overwhelmed, say something. Never be afraid to ask a question. There is no such thing as a “dumb question.”

What drew you to Web 20 originally? And how has Web 20 changed since?

I had known about Web20 since when it first came about. When I was hired, I was in a personal situation that I didn’t think I could overcome. Web20 was what I knew I needed to focus on. From that time til now, the company has grown tremendously, and I couldn’t be more proud and happy to be along for the successful ride.

What have you gained from working at Web 20?

First and foremost, knowledge and confidence in higher level/intense conversations/situations. I definitely will have to add in friends, the other employees I have become pretty close to throughout the years, and I am also grateful for!

What do you like to do when you aren’t working?

Anything active, I shoot on the dart league team almost all year round (if I’m not in front of a monitor, most likely you can find me on a dartboard somewhere).  Also, enjoy camping and hanging out with friends and family.

One quote you live by:

“BELIEVE” – not really a quote, but a meaningful and powerful word that has been a big part of me and my accomplishments.

How do you define success?

To be confident and willing to keep learning and striving while still enjoying the work.

What has been your favorite project at Web 20?

Becoming an Agency liaison has been pretty interesting and intriguing. I get to be hands-on as well as personal with the client.

What is your greatest fear?

Failing – I put 110% into anything I do. Failure just can’t happen.

Where is your favorite place to be?

I would have to say in the woods camping. It’s a very peaceful and relaxing state of mind.

What’s the weirdest job you’ve ever had?

Internship right out of high school, I was a potato chip seasoner.

What would you do (for a career) if you weren’t doing this?

A chef or cell phone sales rep

If you could choose anyone, who would you pick as your mentor?

I think overall. I’ve had a great opportunity being able to work closely on some things with Chaz and Jessie. Recently started teaming up with Bucky. Any of those three would be my go-to.

If you could learn to do anything, what would it be?

Graphic design/web design

What are three words you’d use to describe Web 20?

Successful, Thriving, Diverse

What is something you learned in the last week?

I have focused on refreshing/becoming more familiar with formulas, filters, etc., in Google Sheets.

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