Press Department Manager and Support Rep- Emily Chaffee

Meet Our Press Department Manager and Support Rep
: Emily Chaffee

My name is Emily Chaffee, I manage the press department at Web 20 Ranker and am also very much involved with customer support. If you’ve emailed [email protected], there is a good chance you’ve talked to me! I’ve been working at Web 20 since the beginning of 2017 when Jessie Taylor (my best friend lol) recommended me for a part time position editing press release articles. I was only JUST an editor for a short time and quickly began handling more tasks including editing and overseeing our writers, syndication, report processing, and everything in between.

Within a year, I was leading the department and after 5 years, the department has grown substantially as we continue to work hard to provide the best press release services around. These days I spend my time leading our team that has grown to over 12 team members, helping to maintain the newswire we built, and continuously working on ways to make our services better. I really enjoy what I do and I never get bored. I am excited because I know there are still a lot more great things to come for our press services.

Professional Bio (3-5 sentences):
Emily Chaffee is the PR department manager at Web 20 Ranker. Emily has been working with Web 20 for almost 5 years and quickly began leading the press department within her first year on the team. Her hard work and determination has played an important part in the growth of the press department and services over the last 5 years. Emily loves what she does and is excited to see where the team takes the Press department over the next 5 years.

How long have you worked with Web 20?
Since the beginning of 2017 (almost 5 years now)

What does your job entail?

  • Manage a team of 12+
  • Customer support
  • Help maintain our newswire
  • Expanding the press department and services

What do you like most about your job?
I love the flexible schedule and all the different things I get to do (I don’t get bored.)

What motivates you to wake up and go to work?
The need to provide for my family as well as knowing that there is a whole team and clients that depend on me and my part here at Web 20.

How has Web 20 helped you in your career development?
I’ve learned a lot about SEO. When I started 5 years ago I didn’t know anything. Web 20 has also helped me become a better leader and really there’s just so many things I could probably think of.

If you could switch your job with anyone else within Web 20, whose job would you want?
Probably, Bucky, as our Customer Success Manager, since I am well versed in Support already and I enjoy working with our clients.

What advice do you have for prospective Web 20 candidates?
It’s a great opportunity to work with great people. Come in, work smart and you can go far.

What drew you to Web 20 originally? And how has Web 20 changed since?
Jessie initially recommended me as a good candidate for part-time editing. Web 20 grew quickly, and I was in a great position to grow with them. So I worked for it and before I knew it I was running the Press department.

What have you gained from working at Web 20?
SEO knowledge, obviously, but even more than that, I’ve gained friendships, financial stability, and a career I really enjoy that also allows me to enjoy more time with my family.

What do you like to do when you aren’t working?
Spend time with my kids and clean haha. I like to sing.

One quote you live by:
Live, Laugh, Love.
In a world full of chaos and lots of moving pieces, the simplicity in this phrase reminds me to stop and remember what my real purpose is, and that’s to live a life full of love and laughter.

How do you define success?
Meeting and exceeding goals that you seriously set for yourself.

What has been your favorite project at Web 20?
I love to get involved in any extra tasks floating around when I have the time to do so.

Where is your favorite place to be?
Home. I love traveling but there really is no place like home.

What’s the weirdest job you’ve ever had?
Can’t say that I’ve ever had a ‘weird’ job. A few fast food / retail positions before I got into SEO with Web 20.

What would you do (for a career) if you weren’t doing this?
Teaching preschool or kindergarten (and after having two kinds of my own, no thank you lol)

If you could learn to do anything, what would it be?
I would want to learn to play several instruments.

What are 3 words you’d use to describe Web 20?
Opportunity (for both clients and employees) , Family , Awesome

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